Kevin
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Recent activity by Kevin-
What should I do if I don’t recognize a transaction on my account?
If you see any unknown transactions on your card, immediately lock it. 💳 🔒Parents can lock the card by following the steps below: Sign in and tap on your kid's name on your Home screen. Tap on the ...
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How long does it take for my kid’s physical card to arrive?
Physical card delivery time depends on the shipping method you select when ordering:Standard shipping: 7-10 business daysExpedited shipping: 3-5 business days
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Will my credit be impacted?
We don’t run your credit at any point, so your credit will not be impacted by opening a Till account.
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I can't find my bank when I try to link my external bank account.
If you cannot locate your banking institution, Plaid likely does not support your bank. Plaid is the secure service we utilize to connect external bank accounts to our application. In such cases, w...
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Do I need to have a smartphone?
Yes. Adults need an iPhone (iPhone 6s or newer) or an Android and a U.S. mobile number to sign up for a Till account. Kids don't have to have a mobile phone or phone number and can access their Til...
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Can I upgrade or downgrade my plan?
Yes! You can change your plan at any time. To upgrade your free plan to Premium: Open the Till app, go to Account & Settings, and select "Till Premium" to start your subscription. To downgrade to a...
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Why didn't my kid receive their card?
There are a few reasons why your kid's physical card might not have arrived yet:1. Card type selectedIf you selected a digital-only card during sign-up, no physical card will be shipped. Want a phy...
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Do I have to enter a mobile phone number when signing up, or can I use a landline?
Yes, since we send an SMS text verification, you’ll need to enter your mobile phone number during your sign up. For this reason, we don’t accept landlines.
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Can I have more than one external account linked to my Till account?
As a family account owner, admin, or community member, you can only link one external checking account at a time to your Till account. That being said, if for any reason you want to remove your acc...
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How long does it take to open an account?
It takes only a few minutes to create your Till family account! ⏰