Why didn't my kid receive their card?

There are a few reasons why your kid's physical card might not have arrived yet:

1. Card type selected

If you selected a digital-only card during sign-up, no physical card will be shipped. Want a physical card instead? You can order one in the Till app.

2. Onboarding not completed

During onboarding, you may not have finished setting up your account. Your physical card won't be created and shipped until setup is complete. Open the Till app to pick up where you left off.

3. Shipping timeframe

Delivery times vary based on the option you selected:

• Standard shipping: 7-10 business days
• Expedited shipping: 3-5 business days

If you've already funded your account and it's been longer than the expected shipping timeframe, just contact support@tillfinancial.com. We're here to help!