Why didn't my kid receive their card?

There are a few reasons why your kid's physical card might not have arrived yet:

1. Card type selected

Card type selected If you selected a digital-only card during sign-up, no physical card will be shipped. Digital-only cards work exclusively through Apple Pay or Google Pay (ages 13+) for tap-to-pay in stores and online purchases through mobile wallets. 

2. Payment not completed

Physical cards are only created and shipped after payment is completed. If you selected a physical card during onboarding but skipped the funding step, your card won't be shipped until you complete payment ($5 per card for free plan users, or included with Till Premium).

3. Shipping timeframe

Physical cards typically arrive within the timeframe you selected:

• Standard shipping: 7-10 business days
• Expedited shipping: 2-3 business days

If you've already funded your account and it's been longer than the expected shipping timeframe, just contact support@tillfinancial.com. We're here to help!