How do I replace a lost, stolen, or damaged card?

If your child's debit card is lost, stolen, or damaged, you can request a replacement directly from the Till app. Keep in mind that ordering a replacement card can only be done by the Account Owner. 

How to request a replacement:

1. Open the Till app and go to your child's profile page
2. Tap "Card details"
3. Tap "Replace card"
4. Select a reason: Card is damaged, Card is lost, or Card was stolen
5. Choose your shipping speed, review your order, and confirm

Note: Please verify that your mailing address is current before placing your card order. If changes are needed, please contact support@tillfinancial.com.

What happens next:

• If you selected lost or stolen: The existing card is immediately deactivated so no one else can use it.
• If you selected damaged: Your existing card remains active until your replacement card arrives and you activate it. Activating your new card automatically deactivates the damaged one.
• Your replacement card ships based on the shipping method you choose: Standard (5–10 business days) or Expedited (2–3 business days).
• To avoid any problems with recurring payments, kindly update your information with the new card number.

Note: Replacement card fees will be debited from your parent wallet at the time of your order.