Why did the transaction fail?

Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail: 

• Insufficient funds: There are insufficient funds in the sending bank or credit union account to complete the transaction.
• Frozen account: A bank or credit union account has been frozen.
• Other reasons: A bank or credit union rejects the transaction for some other reason.

If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed.