Why was my kid’s card declined?

There could be several reasons why your kid’s card was declined. Here are the most common things you can check:

• Your kid had insufficient available funds in their Spend Balance for the transaction.
• You’ve recently ordered a replacement card for your kid because their old card was damaged and the new card hasn’t been activated yet. 
• Your kid was using an ATM, but either neglected to set their PIN or was entering the incorrect PIN.

If you’re still not sure why the card is being declined, reach out to a Till Guide for additional assistance via  customer support  and we'll help you figure out what happened so your kid can successfully complete their transaction.