Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail:
- Insufficient funds: There are insufficient funds in the sending bank or credit union account to complete the transaction.
- Frozen account: A bank or credit union account has been frozen.
- Other reasons: A bank or credit union rejects the transaction for some other reason.
If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed.
Comments
3 comments
This is a very frustrating program. I’m about ready to give up. I called support and requested a call back, but it’s been almost three hours and nothing!! I submitted written communication and only once did I get a response telling me I can’t access my acct via computer only mobile. I’ve had 4 failed transfers via my app and no one will acknowledge my request for help.
Yes it is a very frustrating program!
How do we find out what's exactly happ ning to fix the issue
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